TIM HORTON'S IS OVERCHARGING YOU EVERY DAY!!!

TIM HORTON'S IS OVERCHARGING YOU EVERY DAY! NOTICE THAT THEY DO NOT GIVE YOU A PAPER RECEIPT OF YOUR TRANSACTION.

BE EXTRA VIGILANT, WHETHER YOU ARE PAYING WITH CASH OR USING A QUICKPAY TIME CARD.

MY HUSBAND AND I USED TO VISIT TIM HORTON'S IN CANADA REGULARLY, AND THEN IN THE UNITED STATES. WE ROUTINELY SENT TIM HORTON GIFT CERTIFICATES TO FAMILY IN CANADA (WHICH IS WHERE I AM FROM) FOR BIRTHDAYS, ANNIVERSARIES, CHRISTMAS, PRETTY MUCH ALL OCCASIONS.

ON MARCH 11TH OF 2008, WE WERE ON THE WAY TO THE U.S., WHEN WE STOPPED TO EAT AT A TIM HORTON'S IN CORNWALL, JUST BEFORE ENTERING U.S. CUSTOMS AT MASSENA.

NOT ONLY DID THEY OVERCHARGE US, THEY REFUSED TO ADMIT THEY WERE WRONG. TO MAKE MATTERS WORSE, THEY DID NOTHING TO RESOLVE THE PROBLEM, WHEN WE CONTACTED THEM TO COMPLAIN.

HERE ARE OUR LETTERS OF COMPLAINT TO THEM:


----- Original Message -----
From: _______________________
To: customer_service@timhortons.com
Sent: Saturday, March 15, 2008 3:14 PM
Subject: Overcharge at one of your Cornwall Stores: Highway Robbery
Customer Service
Tim Horton's

To Whom It May Concern:

On March 11, 2008, my husband and I stopped at your Cornwall store (2690 Brookdale Ave., Cornwall), on our way back to the U.S.

We each ordered a sandwich combo. My husband's was the chicken salad combo and mine was the egg salad combo.

Each combo was advertised on a huge sign above the counter and included the sandwich, a medium coffee, and a donut for $4.35.

When I went to pay for the two combos, the charge was $13.45. I immediately advised the clerk that this price was far too high, pointing to the sign and adding that that pre-tax cost for both was only $8.70.

She repeatedly insisted that the price was correct. I kept insisting that it was far too high and that it should only be around $10.00 (with taxes) at the most. I then asked her what was the rate of tax and she said it was 8%. I have lived in Ontario since 1981 and know the current tax percentages, but had to ask what they were charging anyway, because she stated emphatically that the extra cost was because of taxes.

I asked to speak with someone else. A male came to the counter and, after taking a half-hearted, extremely rapid glance at the cash register, he also insisted the price was correct.

The clerk finally gave me a receipt, which I must state is something that I never receive at Tim Horton's and will now demand should I ever return to one again. I would like to know how many of your other stores are robbing customer's blind. My own particular experience is one of highway robbery. This is how the receipt is printed:


TIM HORTONS
2690 BROOKDALE AVE.
CORNWALL, ONTARIO
1 CH CLUB 4.59
WH. WHEAT
NO TST
2 1 DONUT 1.70
2 MD COFF 2.34
2 SANDW DL - 1.32
1 CH CLUB 4.59
WH WHEAT
NO TST
-----------------------
TXB1 11.90
GST .60
-----------------------
TXB3 11.90
-----------------------
PST1 .95
TOTL 13.45
CASH 13.45
GST# 123439986

SHIFT 2
#356 OUT
1171 15:30 #02 MAR.11'08 REG0003

BY MY CALCULATIONS, 2 COMBOS AT $4.35 EACH, PLUS TAXES, SHOULD BE CHARGED AS FOLLOWS:

2 Combos at $4.35 each $ 8.70
8% PST (8.70 X .08 = .6960) .70
5% GST (8.70 X .05 = .4350) .44
$ 9.84
$9.84 is what we should have been charged for these two combos and yet we were charged $13.45, which is an overcharge of $3.61.

HOW DO YOU JUSTIFY SUCH AN OVERCHARGE??? WHAT ARE YOU GOING TO DO ABOUT THIS? IF YOU WISH, I CAN MAIL THE CASH REGISTER RECEIPT TO YOUR HEAD OFFICE. I OPTED TO CONTACT YOU FIRST VIA E-MAIL, TO EXPEDITE MATTERS.

I look forward to hearing from you, about this matter and how you plan to rectify it, as soon as possible.

Sincerely, S____ ____



----- Original Message -----
From: <_______________________ href="mailto:sheila@timhortons.com">sheila@timhortons.com>
Sent: Tuesday, March 25, 2008 9:04 AM
Subject: Re: Tim Hortons/The TDL Group Corp
> Hi Sheila:> > We have been customers of Tim Horton's in Canada for many years, since 1981> in Kingston Ontario alone, and even before that elsewhere in Canada. We> have given many books of gift certificates, over many years, for Christmas,> birthdays, anniversaries, etc. Since many relatives are in another> province, this had proven to be most convenient. Many past years for> Christmas gifts, we typically started purchasing books of certificates as> early as the end of October, to include in our Christmas cards. When we are> in the U.S., my husband and I routinely visit your Auburn, Maine store,> since it opened. Whether we ever return to any Tim Horton's, on either side> of the border, is now up to you and how well you deal with the obvious> overcharge and total lack of respect we were forced to endure at the> Cornwall store!!!> > I am beginning to believe that a reason why no cash register receipt is> issued at your stores, is so that you can cheat clients. Now that you have> the pay card, I think that is a much easier now.> > Since visiting the Cornwall store, I now strongly believe that some stores> may have a system in place, to pad the bills of unsuspecting customers.> That seems very likely with stores that are located to major highways. In> the case of the Cornwall store, we went there on our way back to the U.S.> We divide our time between our Ontario and Maine homes.> > I would appreciate written communication about why we were overcharged for> two simple combos at the Cornwall store, why the staff there were insistent> upon the fact that I was wrong and they were right, and why no one was> willing to discuss the matter, simply dismissing us as obvious annoyances> and treating us with a total lack of respect. If that male, who was brought> to the counter was a manager, when I asked to speak with someone, he simply> waved us away with his hand, as though he were shooing away a fly! Each of> these points on its own would be inexcusable, but in concert, they are> totally unacceptable.> > S____ ____



----- Original Message -----
From: <_______________________>
To: <sheila@timhortons.com>
Sent: Wednesday, March 26, 2008 11:27 AM
Subject: Re: Tim Hortons/The TDL Group Corp.
> Hi Sheila:> > IT SOUNDS TO ME AS THOUGH YOU DON'T CARE AT ALL ABOUT RESOLVING THIS > ISSUE!!! WHAT GOOD WILL A PHONE CALL DO? YOU ARE TREATING US EXACTLY THE > SAME WAY THE STORE MANAGER OR OWNER IN CORNWALL DID, WITH ABSOLUTELY NO > RESPECT. IT ALSO SEEMS TO ME THAT YOU DON'T CARE ABOUT LOSING A CUSTOMER > EITHER. ARE YOU GOING TO RESOLVE THIS ISSUE OR NOT? OR ARE YOU JUST GOING > TO CONTINUE TO WASTE MY TIME???